Caption packs

Business service interruption update captions

Give customers a clear update when a service stops working. Choose a caption for the affected function, an available alternative, a progress update or restoration, and add the current status page and support route.

For: Businesses communicating a temporary interruption to a customer-facing service. Use it to: Find service-interruption captions for affected functions, customer alternatives and recovery updates.

Three support staff wear headsets at a service desk; the person in front holds a blank card beside a tablet.

Replace square-bracketed fields with your own details before posting.

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Service notice
Online checkout is temporarily unavailable as of [time/date and zone]. [Actual alternative ordering route] remains available. Current update: [status link].
Service notice
We’re aware of an issue affecting [specific service]. We’ll share the next update at [confirmed time/channel].
Service notice
[Affected function] is unavailable. [Confirmed unaffected option] remains available for [specific task] at [link].
Service notice
Our [actual booking channel] is temporarily unavailable. To ask about an appointment, use [verified alternative contact]. Updates: [status link].
Service notice
We are experiencing an issue with [actual phone/support channel]. You can reach our team through [working alternative route].
Service notice
[Service] update at [time/date and zone]: [current affected function]. Our next update will be at [committed time/channel].
Customer options
If you need [task] while [service] is unavailable, use [verified alternative].
Customer options
Need help with [specific task] during the interruption? Contact [working private support route] rather than posting account details here.
Customer options
[Service] is affected; [confirmed unaffected channel] remains available for [specific task].
Customer options
While [service] is interrupted, requests for [actual task] can be sent through [working route]. [Actual response expectation, if confirmed].
Customer options
If you were completing [specific task] when [service] stopped, follow the current instructions at [official help link].
Customer options
[Function] is affected, while [verified unaffected function] is working. The current workaround for [task] is here: [status/help link].
Human and calm
We know this interruption can disrupt your plans. Here’s what is confirmed: [status/link].
Human and calm
Update at [time/date]: [actual completed recovery step]. [Specific function] is still unavailable. Next update: [committed time/channel].
Human and calm
[Previously affected function] has been restored. [Remaining affected function] still has an issue; its current status is here: [link].
Human and calm
There is no change to [affected function] as of [time/date]. We will post another update at [committed time], even if the status is unchanged.
Human and calm
We are checking [restored function] after [actual recovery step]. Current customer guidance: [status link].
Human and calm
[Service] is available again as of [time/date]. If [specific remaining issue] affects your account, use [private support route].
Professional
Service notice issued [time/date]: [service/scope] is [confirmed state]. Status: [link].
Professional
This notice affects [actual channel/location/function]. [Confirmed unaffected scope] remains available. Current status: [link].
Professional
Current workaround for [task]: [verified option]. We do not yet have a confirmed restoration time. Updates: [status page].
Professional
The interruption notice for [service/scope] is now closed. A summary of [actual incident period and resolution] is available at [status link].
Professional
Correction to our earlier notice: the affected function is [correct scope]. Current customer instructions are here: [status link].
Professional
Our next status update will be at [date/time and zone] on [channel]. For individual help with [task], use [working private support route].

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Business service interruption update captions

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Image source: Original AI-generated illustration; fictional scene.

A quick note

Make it fit your situation

Use only verified status and workarounds; do not speculate about cause, restoration time, affected accounts or customer data.

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